FAQ

Frequently Asked Questions

What is 7-Rewards?

7Rewards is a loyalty program where customers can earn points with every qualifying purchase. In addition to rewards points, customers can save money with valuable coupons and get every 7th cup free!

What's new with 7Rewards?

– Opportunity to multiply your base points during key periods.

– Point Streaks: earn more points by visiting 7-Eleven on multiple or consecutive days during promotional periods.

– More ways to engage with the 7REWARDS program.

– And of course, richer bonus offers!

How does it work?

Scan your 7Rewards barcode (from app, mobile website, or linked physical card) or enter the phone number associated with your 7Rewards account when you transact in-store.

Transacting with 7Rewards will allow you to earn points, earn free cups, get coupons, participate in member only events and redeem points for rewards.

How do I earn points?

– For every qualifying $1 spent at 7-Eleven stores with app or card scan upon purchase you will earn 10 points.

– There are also bonus point offers for certain products throughout the store.

– New: multipliers during key periods to accelerate your points! Look for this in the near future.

What are multipliers?

During key periods like, weekends or special promotional weeks we will offer multipliers! During these periods, the 10 points you earn for every $1 you spend will be multiplied by a given number. Example: earn 7X base points = 70 points per $1 vs. 10 points for every $1 spent during the period.

What are point streaks?

During select periods, we will offer ways to earn more points for visiting 7-Eleven often. During a streak period, you can amplify your earning by visiting the store on multiple or consecutive days!

Do my points expire?

When you scan your 7REWARDS app or card upon purchase, redeem points, redeem punches, or complete an in-store transaction with your 7REWARDS account at least once every 90 days, your points and punches will not expire.

WHAT DO I RECEIVE FOR REGISTERING?

When you open your account, every member receives 1000 points to spend on a free Slurpee or snack.

HOW DO I KEEP TRACK OF MY POINTS?

You can track your points on the 7Rewards app or online at 7Rewards.ca after you have registered your card.

HOW DO I REDEEM MY POINTS?

Register your 7Rewards card.
Login to 7Rewards app or 7Rewards.ca.
Under the Rewards menu, choose your reward, add it to your basket.

If you choose not to register for the new 7Rewards program, you will still earn a 7th cup free, after purchasing six. However, you will not earn rewards points nor know how close you are to earning the free cup.

What can I redeem my points for?

– We offer rewards at the following levels: 1000 points, 1500 points, 2000 points and 2750 points.

– Each level has its own rewards, from your favorite Slurpee to Fresh Sandwiches from our deli.

– The rewards menu is updated from time to time.

IF I REGISTER OR LOG IN TO 7REWARDS THROUGH FACEBOOK CONNECT, CAN I SHARE/POST MY ACTIONS ON FACEBOOK?

Not at launch time, but this will be a future feature enhancement.

IS FACEBOOK CONNECT AVAILABLE ON THE APP, MOBILE WEB, AND DESKTOP WEBSITE?

Yes.

CAN I CHOOSE TO CONNECT TO FACEBOOK AFTER MY INITIAL REGISTRATION IF I DID NOT CHOOSE IT TO BEGIN WITH?

Not at launch time, but this will be a future feature enhancement.

I USED FACEBOOK CONNECT TO SIGN UP IN THE APP. HOW DO I RECEIVE AGE-RESTRICTED PROMOTIONS IF I DID NOT ENTER A BIRTH DATE?

If you complete your registration through Facebook, you can add your birth date in the My Account section.

How does the search function on the map work?

You search for a 7-Eleven location by entering a street name, cross streets, you can also enter products like Gas and other amenities into the search bar.

How will you use my personal information?

Your personal information is never sold to third parties or mass marketers.  Visit our Privacy Policy page for more information.

What is the date information needed on the sign up screen on my app?

This date is set up for your birthdate which occurred in the past and not a future date.

Make sure you enter your correct date so you can be eligible for exclusive in-app promotions!

Can I update my email address?

Sorry. You will need to continue to use the email address you registered with so you don’t lose your punches or earned scans from promotions.

WHY DO I HAVE TO ENTER MY BIRTH DATE?

Statutory law requires that individuals who create online accounts are a minimum of 13 years old. If you create an account through the app, you must indicate that you are old enough to do so. If you use Facebook Connect, the app assumes that you are old enough to use the app because your age was verified by Facebook when you created a Facebook account.

WHAT IF I DON’T HAVE A SMARTPHONE? CAN I STILL PARTICIPATE?

Technology, we can’t live without it. You can’t earn 7Rewards without it. Sorry, at this time, you need a smartphone to run the app. The App is not compatible for download via mobile devices operating on the BlackBerry® or Windows® mobile operating systems.

BUT I REALLY PREFER A CARD….

No problem! Ask for an additional card at the register and make sure it gets scanned during the transaction. At your convenience, register your new card to your account so you can link the points you earned on the new card to your account.

How do I login?

Just enter the email and password you registered with here. Lost your login info? Follow the instructions here.

How do I download the app?

Find your Android app in the GOOGLE PLAY store here:
https://play.google.com/store/apps/details?id=com.sei.android&hl=en

Find your iPhone app in the APPLE STORE here:
https://itunes.apple.com/ca/app/7-eleven-inc./id589653414?mt=8

Why should I link my 7-Eleven account to my social networks?

Linking to your social networks makes it super easy to register and log in on return visits.

Why do I have to be 13 to join?

Our registration process is designed to restrict children under the age of 13 from becoming members of the site and providing us with personal information. Please review our Privacy Policy for more information.

Why do I need to create an account?

Creating a 7-Eleven account gives you access to managing your own account preferences. You can also link your account to your favourite social network, upload content, get access to exclusive deals, the latest news and get cool stuff.

What if I don’t have a smartphone? Can I still participate?

Technology, we can’t live without it. You can’t earn 7Rewards without it. Sorry, at this time, you need a smartphone to run the app. The App is not compatible for download via mobile devices operating on the BlackBerry® or Windows® mobile operating systems.

I ENTERED THE WRONG BIRTH DATE, HOW DO I FIX IT?

Call Customer Relations at 800-255-0711.

I FORGOT MY CARD. CAN I GET ANOTHER CARD?

Yes, you can actually add another card to your account when you visit our store, or if your card is already registered and you provided your phone number, you can give our store associate the phone number as an alternate method of identification.

I FORGOT MY PASSWORD. WHAT DO I DO?

No problem – all you need is the email address you registered with. Open your app or click the Forgot Password link under the sign in area. Then enter your email address and you will receive an email with instructions on how to reset your password.

If I don’t remember my email address or password, how do I retrieve it?

Click “Log In,” on your APP home screen, then select “Email” or “Password” and follow the prompts.

I updated my app and lost my punches. What do I do?

We can help you find those punches. Just submit a mobile feedback form which you can find inside the Feedback section of the app. One of our customer relations representatives will contact you soon.

Each customer now has an individual MemberID barcode – scan once and receive all discounts applicable to your purchases.

Individual coupons will not show a barcode or countdown clock.

My punches started over, but I never received a free cup. What should I do?

No cup. No good. Let’s get to the bottom of this. Please fill out a mobile feedback form found inside the Feedback section of the app, and one of our customer relations representatives will contact you ASAP.

I didn’t receive a punch for a qualifying refill cup. What do I do?

Let’s get you that punch back. Just fill out a mobile feedback form found inside the Feedback section of the app, and one of our customer relations representatives will contact you soon.

The store associate scanned my barcode, but the punch didn’t register. How do I fix this?

Not good. Please submit your issue via the feedback section of the mobile app and one of our helpful customer relations representatives will contact you soon.

The store associate didn’t scan or refused to scan my barcode. How do I get my punch?

Remain calm. First, we need you to fill out a mobile feedback form found inside the Feedback section of the app. Then, one of our helpful customer relations representatives will contact you to get to resolve your matter.

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